Our Thornlie Doctor’s practice is patient focused first and foremost and you are the centre of our attention from our wonderful caring doctors, nurses and reception staff. Your feedback is always welcomed and any concerns you may have will be dealt with personally and professionally
MANAGEMENT OF PERSONAL HEALTH INFORMATION
Westcare Medical Centre Thornlie has strict guidelines on your confidentiality and the way in which we handle your information including but not limited to the following;-
• Patient Consent
• Consent for a 3rd party to obtain information
• Transferring of health information
• Access and security of personal health information.
Westcare Medical Centre Thornlie strictly adhere to the “The National Privacy Principles Act and the Health Records and Information Act.”
Your Doctor or our Practice Nurse will attempt to contact you immediately via the contact details that you have supplied. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment at our Thornlie Doctors Surgery.
NON URGENT RESULTS
Our Practice Nurse will contact you either by text or phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are normal we will not contact you. However, you are welcome to phone our Thornlie Doctor’s surgery on 6112-2844 to check if your results have been received by us, but you will be asked to make an appointment to discuss these results. At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
(Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base.
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
Westcare Medical Centre Thornlie have
BULK BILLING DOCTORS
Westcare Medical Centre Thornlie is a bulk billing practice for all patients with a valid Medicare card.
• We also bulk bill Veteran affairs’ gold card holders.
• Westcare Medical Centre Thornlie does not bulk bill practice patients without a valid Medicare card and payment is appreciated on the day. This can be by cash, EFTPOS, Visa or MasterCard.
• Our fees are $40 for a repeat script, $65 for a standard consultation, $85 for a long consultation and $130 for an extra long consultation.
NON ATTENDANCE AND CANCELLATION POLICY
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $25.00 per consultation or if a double consult a fee of $50.00, that is not attended or not cancelled within 4 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak Reception staff.
Please either call 6112 2844 for an appointment, or book online using the following the link. www.healthengine.com.au
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at email@example.com. All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
AFTER HOURS CARE
Armadale Hospital After-Hours GP, 3056 Albany Highway, Armadale WA 6112, Phone: 9391 2285 Or 13SICK (137425) for bulk billed (providing you have a valid Medicare Card) home visits.
Your feedback is important to us and Patient Questionnaire Forms are available at reception. Alternatively forward your comments to: Email: firstname.lastname@example.org
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583